pa99 Privacy Policy — Your Information Is Our Responsibility
This policy explains in detail how we collect, store, and protect the personal information you provide on the pa99 platform.
Introduction and Applicability
pa99 ("we", "our", or "platform") operates an online casino and betting service for users in Bangladesh. This Privacy Policy ("Policy") explains how pa99 collects, stores, processes, and protects your personal information — including your name, contact details, financial data, and usage information.
By using the pa99 website, mobile app, or any digital channel, you acknowledge the terms of this Policy. You must be at least 21 years old and must register on this platform voluntarily. This Policy applies together with our Terms and Conditions.
If you disagree with any part of this Policy, please stop using our services and contact our support team.
What Information We Collect
pa99 collects only the information that is necessary for the proper operation of the platform, ensuring security, and providing you with the best service. The information we collect is described below by category:
Identity Information
The full name, date of birth, gender, and national ID or passport details you provide at registration. This information is essential for age verification and identity confirmation.
Contact Information
Email address and mobile number. This information is used to send account verification messages, important notifications, and security alerts.
Financial Information
bKash, Nagad, and Rocket numbers and transaction history. We do not store full card numbers or bank passwords; only the information necessary for payment verification and fraud prevention is kept.
Device and Technical Information
IP address, browser type, operating system, session duration, and page visit data. These are collected automatically to improve site performance and monitor security.
Gaming Activity Information
Your betting history, preferred games, win records, and session duration. This information is analysed to ensure responsible gaming and to improve service quality.
Support Communication Information
Records of your communications with us via live chat, email, or any other channel. These conversations are kept for service quality review and issue resolution.
How Your Information Is Used
pa99 uses the collected information for the specific purposes listed below. We do not sell or rent your information to third parties without your permission:
- Account registration, verification and management, and ensuring secure login.
- Managing all financial transactions including deposits, withdrawals, and bonus processing.
- Detecting fraudulent activity, preventing money laundering, and protecting account security.
- Providing 24/7 customer support in Bengali and resolving complaints.
- Identifying excessive gaming under responsible gaming policy and providing necessary assistance.
- Meeting applicable legal obligations and cooperating with regulatory bodies.
- Conducting analytical research to improve site performance, design, and user experience.
- Sending promotions, bonus offers, and notifications based on your preferences (which you can turn off at any time).
Sharing Information with Third Parties
pa99 gives the highest importance to your personal privacy. Information is shared with others only in the limited circumstances listed below:
Service Provider Partners
Trusted partners involved in payment processing, technical maintenance, and fraud detection. They use information only for specific tasks and operate under strict confidentiality agreements.
Legal Obligations
Information may be provided in accordance with court orders, lawful requests from law enforcement agencies, or directives from regulatory authorities. pa99 is obligated to comply with the law in such cases.
Business Transfers
In the event of a company merger, acquisition, or asset transfer, your information may be transferred to the new operator. You will be given advance notice in such cases.
With Your Explicit Consent
Beyond the cases listed above, we will not share your information with any third party without your explicit permission.
Data Protection and Security Measures
pa99 follows the highest industry standards to protect your personal information. Our security infrastructure is described below:
- SSL Encryption: All our web pages are secured with TLS/SSL technology. Information passing between your browser and our servers remains encrypted.
- Data Encryption: Sensitive data at rest, particularly passwords and financial details, is stored in encrypted form.
- Access Control: Only authorised staff can access personal information, and every access is logged.
- Regular Security Audits: Regular security assessments are conducted by third-party experts to identify any vulnerabilities in a timely manner.
- Two-Factor Authentication (2FA): An additional verification option is provided when accessing your account.
- Fraud Detection: A real-time monitoring system detects unusual transactions and secures accounts when necessary.
Cookies and Tracking Technologies
The pa99 website uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.
The types of cookies we use:
- Essential Cookies: Required for the core functions of the site, login sessions, and security. These cannot be disabled.
- Functionality Cookies: Remember your language preferences, theme settings, and other personalisation information.
- Analytics Cookies: Monitor which parts of the site are being used and how much, helping to improve the service. Data collected is anonymised.
You can control or delete cookies by changing your browser settings. However, disabling essential cookies may cause some features of the site to not work properly.
Data Retention Period
pa99 does not store your information indefinitely. The retention period is determined based on the type of information:
- Account Information: Retained for the entire duration the account is active and for a minimum of five years after the account is closed (as required by legal obligations).
- Financial Transaction Records: Retained for up to seven years in accordance with Anti-Money Laundering (AML) regulations.
- Gaming History: Retained for up to three years for dispute resolution and audit purposes.
- Communication Records: Support conversations are kept for up to two years.
- Marketing Consent: If you opt out of marketing communications, the record of that request is retained permanently.
Once the specified period ends, information is securely deleted or anonymised.
Your Data Rights
As a pa99 user, you have certain important rights over your own information. Contact our support team to exercise these rights.
Right of Access
You may request to view what information we have stored about you. We will provide it within 30 working days.
Right to Rectification
If any of your information is incorrect, you may request a correction. We will make the correction after the necessary verification.
Right to Erasure
In certain circumstances you may request that your information be deleted. However, some information may need to be retained for legal or regulatory reasons.
Right to Portability
You may request to receive your data in a common, machine-readable format.
Right to Restrict Processing
In certain circumstances you may request that the processing of your information be limited.
Right to Opt Out of Marketing
You may stop promotional emails and notifications at any time. Only important account-related messages will continue.
Protection of Minors
pa99 is a platform strictly for adults. We do not knowingly collect or process the information of any person under the age of 21.
An age verification process is mandatory at registration. If we learn that a minor has created an account, that account will be closed immediately and all stored information will be deleted.
If you believe a minor is using our platform, please notify our support team immediately.
International Data Transfers
pa99's technical infrastructure may operate on servers located in various countries. As a result, your information may be transferred internationally.
Wherever information is transferred, we ensure that: (a) the receiving party provides privacy protection equivalent to this Policy; (b) data remains encrypted at all times; (c) valid data processing agreements with third parties remain in force.
Changes to This Policy
pa99 may update this Privacy Policy from time to time. This may be necessary due to regulatory changes, the introduction of new services, or technical changes.
If any significant changes are made, we will notify you by email or through a clear notice on the platform. The updated Policy will take effect from the date of publication.
Continued use of the site after receiving the notification will be taken as your acceptance of the updated Policy. If you do not agree to the changes, you may request that your account be closed.
Contact Us About Privacy
If you have any questions about this Privacy Policy, wish to exercise your rights regarding your information, or want to submit a complaint, please contact us. Our team is available 24/7 in Bengali.
For more details, please see our Terms and Conditions and Responsible Gaming page.