❓ Frequently Asked Questions
pa99's answers to all your questions are here
From opening an account and depositing via bKash, to claiming bonuses and playing safely — find detailed answers to all your questions about pa99 in one place.
pa99 is a trusted online casino and betting platform in Bangladesh. We know that both new and experienced players have many questions — about creating an account, depositing and withdrawing via bKash and Nagad, how to play slots or live casino games, bonus terms, or the security of personal information. This page provides clear and straightforward answers to more than 20 questions across five topic-based sections. If you cannot find your question, our 24/7 live chat support is always ready.
Account
Account and Registration
To open an account at pa99 you need an active mobile number, a password, and your correct date of birth. The registration process is fully available in Bengali. Make sure you are at least 21 years old, as this is a mandatory requirement. Registering with accurate information ensures no issues with payments and withdrawals later.
No, only one pa99 account is allowed per person. Attempting to open multiple accounts using the same mobile number or identity may result in those accounts being suspended and any deposited funds being forfeited. One account is enough to enjoy all the benefits.
If you have login issues, first confirm that your mobile number and password are correct. If you have forgotten your password, use the "Forgot Password" option on the pa99 Login page. If the problem persists, contact our 24/7 Bengali live chat support — the team will assist you quickly.
Yes, after logging into your account you can update certain information from the profile settings. However, to change core identity details such as your mobile number or date of birth, you will need to contact our support team and may be required to complete an identity verification process.
Yes, if you want to temporarily deactivate your account for any reason, let our support team know. As part of our responsible gaming policy we also offer a self-exclusion option, where you can take a break from using your account for a set period of time.
Payment
Deposits and Withdrawals
Deposits into pa99 using bKash are usually instant or completed within a few minutes. As soon as the payment is confirmed, the balance is added to your pa99 wallet. If there is any delay, contact live chat with your bKash transaction ID.
The minimum deposit amount at pa99 is ৳200 and this applies to all payment methods — bKash, Nagad, and Rocket alike. For withdrawals, the minimum amount is ৳1,000. These limits ensure that transactions are processed smoothly.
Yes, pa99 supports both Nagad and Rocket. Transactions are also possible via Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank. The minimum deposit is ৳200 and the minimum withdrawal is ৳1,000 for each method.
After a withdrawal request at pa99 is approved, the funds typically reach your bKash, Nagad, or Rocket account within 15 minutes to 2 hours. Bank transfers may take a little longer. If there is an occasional delay during peak hours, notify support.
pa99 does not impose any additional transaction fees of its own. However, your mobile banking provider (bKash, Nagad, Rocket) may deduct a small charge according to their own policies — please check the terms of the relevant service provider for that. See our terms and conditions page for more details.
Games
Games and How to Play
pa99 offers slots, live casino (roulette, baccarat, Teen Patti, Andar Bahar), fishing games, cricket betting, hi-lo, and many other game categories. Enjoy hundreds of games from world-class providers including Pragmatic Play, PG Soft, JILI, and Spribe. New games are added regularly.
To bet on BPL (Bangladesh Premier League) matches, first log in to your pa99 account, then go to the cricket section and select an ongoing or upcoming BPL match. You can place bets on various markets including match winner, total runs, and top batsman. With the live betting option you can also place bets while the match is in progress.
RTP (Return to Player) is a game's long-term theoretical return rate, indicating how much money players get back on average per ৳100 wagered over a long period. It is not a guarantee for any individual session. A higher RTP generally means the game is more player-friendly — but it is a statistical average, and the outcome of each round is random.
Yes, pa99 is fully mobile-friendly. All games can be played smoothly from a browser on any Android or iOS smartphone or tablet. You can enjoy the full experience without downloading a separate app. Just make sure your internet connection is stable.
Yes, all games at pa99 are operated by international-standard game providers (Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, and others). These providers use Random Number Generator (RNG) technology, which keeps every outcome completely random and unbiased.
Yes, betting is available on the T20 World Cup, ICC One-Day World Cup, IPL, and other international cricket tournaments in pa99's cricket section. You can place bets on various markets both before the match and during the match with the live betting option. See the cricket page for more details.
Bonus
Bonuses and Promotions
When you open an account at pa99 for the first time and make your first deposit, you will receive a 100% welcome bonus up to ৳20,000. This means if you deposit ৳1,000 you receive ৳1,000 as a bonus — giving you a total of ৳2,000 to play with. No separate code is usually needed to claim the bonus; it is applied automatically after the deposit.
The wagering requirement for pa99's welcome bonus is 15x — meaning once you have wagered 15 times the bonus amount, winnings from the bonus become withdrawable. For example, for a ৳1,000 bonus you need to place a total of ৳15,000 in bets. This is a relatively favourable condition within the industry.
As soon as you create an account at pa99 you automatically become part of the VIP program at Bronze level. By playing and wagering regularly you can move up from Bronze to Silver, Gold, Platinum, and the highest level, Diamond. Reaching Diamond level earns you up to 0.8% weekly cashback and special benefits.
pa99 has five VIP levels: Bronze — up to 0.2% weekly cashback; Silver — 0.3%; Gold — 0.5%; Platinum — 0.6%; Diamond — up to 0.8% weekly cashback. The more you play, the higher the level you reach and the more benefits you receive.
Yes, pa99 runs special promotional offers during festivals such as Eid, Pohela Boishakh, Victory Day, and Independence Day. During these times you may get extra cashback, free spins, or special tournament opportunities. Check the pa99 Casino page regularly for the latest offers.
Safety
Safety and Responsible Gaming
Yes, pa99 uses the highest standard SSL encryption technology to keep all your personal and financial information secure. Your payment information is never shared with third parties. Our platform operates in a safe and reliable environment.
The minimum age to create an account and play at pa99 is 21 years. Date of birth is verified at the time of registration. Accounts belonging to underage users are closed immediately. We are committed to providing a responsible entertainment environment for adult players only.
pa99 takes responsible gaming very seriously. If you feel your gaming is getting out of control, use the deposit limit setting, cooling-off period, or self-exclusion option from our responsible gaming page. If needed, our support team will help you take the right steps.
If you notice suspicious activity, change your password immediately and notify our live chat support. We will secure the account as quickly as possible and investigate any suspicious transactions. Our team is always ready on 24/7 Bengali live chat support.
pa99's support team provides assistance in Bengali via live chat 7 days a week, 24 hours a day. Support is not closed on Eid or any other holiday. You can also contact us by email: [email protected]. For urgent matters, live chat gives the fastest response.
Still have questions? Contact support
Our expert team is available 24/7 in Bengali by your side — any question, any time.